All case studies Case study · Birchwood NY

A 500-piece puzzle of a neighborhood mid-thaw.

Client
Birchwood NY
Year
2024
Category
Custom puzzle · Holiday gifting
Scope
Illustration commission · Print · Packaging · Numbering
Custom 500-piece illustrated puzzle holiday gift designed for Birchwood NY clients

The challenge

A holiday gift that outlasted the holiday.

Birchwood NY wanted a year-end gift that lasted past the gift-giving cycle — something a client family would still be reaching for in February, not something that got opened, photographed, and forgotten by January 3rd.

The deeper brief: a gift that felt regional and personal, not generic and luxury. Birchwood is a neighborhood business with neighborhood relationships. The gift needed to feel that way too.

The concept

Commission an original illustration. Turn it into a puzzle.

We commissioned an original illustration of the Birchwood neighborhood in late thaw — the moment when the snow is half off the sidewalks and the windows of the corner deli are foggy. Then we turned it into a custom 500-piece puzzle. Numbered editions, linen-finish box, branded velvet bag for the pieces, a small card with the illustrator's name.

Quiet on the outside. Full of detail inside.

The outcome

Thank-you notes in March.

The puzzle outlasted the holiday cycle in the best way — clients sent thank-you notes in March, with photos of half-completed tables and a few good-natured complaints about the harder corners. The numbered editions made it feel like an artifact, not a giveaway.

The illustration is now licensed back to Birchwood for use across their print materials. The object kept giving long after it was given.

300
puzzles, numbered editions
500
pieces, per puzzle
1
original illustration, commissioned
March
thank-you notes still arriving
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